Refund & Cancellation Policy

Last updated: Jan. 12, 2025

At To Inflatables and Beyond, we understand that plans can change. This policy explains our cancellation, refund, and weather-related guidelines so expectations are clear for everyone.

 

Deposits & Payments

• All reservations require a deposit, which is a down payment toward your rental total, not a refundable security deposit.

• Deposits are non-refundable.

• The deposit is applied to the total cost of your rental on the day of service.

 

Cancellations by Customer

• If you choose to cancel your rental for any reason, the deposit will not be refunded.

• Cancellations must be communicated to us directly as soon as possible.

 

Cancellations by Company

• If To Inflatables and Beyond must cancel your rental due to unforeseen circumstances, your deposit will be fully refunded.

• In the event of a company cancellation, we will notify you as early as possible.

 

Weather Policy

We closely monitor weather conditions and want every rental to be safe and enjoyable.

• Weather does NOT qualify for a refund.

• If weather conditions (such as rain or high winds) make it unsafe to set up, you may reschedule your rental at no additional cost.

• Rescheduled rentals must be used within a reasonable timeframe, subject to availability.

 

No-Shows & Same-Day Cancellations

• If you are not available at the scheduled delivery time or cancel on the day of your event, no refund will be issued, and the deposit will be forfeited.

 

Final Payment

• Any remaining balance is due as outlined in your booking agreement.

• Failure to pay the remaining balance may result in cancellation of the rental without refund of the deposit.

 

Questions?

If you have questions about this policy or need to reschedule due to weather, please contact us.